Shipping & Returns
Shipping
Welcome to our shipping policies page! Here, we are committed to delivering your purchases as quickly and efficiently as possible. We understand that shipping can be a critical part of your online shopping experience, and we want to make sure you know what to expect when you shop with us.
Here are some key things to keep in mind about our shipping policies:
Shipping Methods and Timeframes: We offer several shipping methods to meet your needs. The shipping methods available for your order will depend on the products you are purchasing, your location, and the shipping destination. Generally, we use standard ground shipping, expedited shipping, and next-day air shipping. Please note that orders are typically processed within 1-2 business days after your order is placed. Once your order is processed, you will receive an email confirmation with your shipment tracking number and expected delivery date.
Shipping Costs: The cost of shipping your order will depend on several factors, including the weight of the items, the shipping method you select, and your shipping destination. Shipping costs are calculated at checkout based on the shipping method you choose and the destination of your package.
Shipping Restrictions: There are certain products that cannot be shipped to certain locations due to legal restrictions. We comply with all applicable laws and regulations regarding the shipment of products, and we reserve the right to cancel any order that violates these restrictions. If you have any questions about whether a product can be shipped to your location, please contact our customer service team for assistance.
International Shipping: We currently offer international shipping to select countries. Please note that international shipping can take longer than domestic shipping, and the cost of shipping will depend on your location and the shipping method you select. Additionally, you may be responsible for paying import taxes or customs fees on your order, depending on your country's laws and regulations.
Order Tracking: Once your order has shipped, you will receive an email confirmation with your shipment tracking number. You can use this tracking number to check the status of your shipment at any time on our website.
Returns and Exchanges: If you need to return or exchange an item, please refer to our Returns and Exchanges policy for more information.
Thank you for choosing SHORDY! If you have any further questions about our shipping policies, please do not hesitate to contact our customer service team. We are here to help!
Returns
Welcome to our Returns and Exchanges policy page! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns and exchanges subject to the following terms and conditions.
Returns: If you wish to return an item, you may do so within 30 days of the delivery date. To initiate a return, please contact our customer service team for assistance. Once we receive your return request, we will provide you with a return authorization number and instructions for returning the item. Please note that items must be returned in their original packaging and in new, unused condition to be eligible for a refund. Refunds will be issued to the original form of payment within 5-7 business days after we receive your returned item.
Exchanges: If you wish to exchange an item for a different size or color, you may do so within 30 days of the delivery date. To initiate an exchange, please contact our customer service team for assistance. Once we receive your exchange request, we will provide you with an exchange authorization number and instructions for returning the item. Please note that items must be returned in their original packaging and in new, unused condition to be eligible for an exchange. We will ship your exchanged item as soon as we receive and process your return.
Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving your package for assistance. We will provide you with a return authorization number and instructions for returning the item. Once we receive your returned item, we will inspect it and issue a refund or exchange depending on the nature of the defect or damage.
Exceptions: There are certain items that cannot be returned or exchanged, including but not limited to personalized items, perishable items, and items marked as final sale. Additionally, shipping and handling fees are non-refundable.
Thank you for choosing SHORDY! If you have any further questions about our Returns and Exchanges policy, please do not hesitate to contact our customer service team. We are here to help!